Privacy Policy

1. Introduction

KeepUp Jobs ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our job management and scheduling platform, including our website and mobile application.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials
• Organization and business information
• Job and scheduling data
• Client and customer information you enter into the system

Location Information

Our mobile application may collect location data to provide features such as:

• Route optimization for technicians
• Job site navigation
• Real-time location tracking for dispatchers (when enabled)

Location data may be collected in the background when you have granted "Always" location permission, enabling dispatchers to track technician locations in real-time for route optimization and customer arrival estimates. You can disable location services or change permissions at any time through your device settings.

Automatically Collected Information

When you use our services, we may automatically collect:

• Device information (device type, operating system)
• Log data (access times, pages viewed, app features used)
• IP address

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and manage job scheduling and dispatch
• Enable route optimization and navigation features
• Send you technical notices and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent security incidents

4. Information Sharing

We may share your information in the following circumstances:

• Within your organization: Information is shared with other users in your organization as needed for job management and scheduling
• Service providers: We may share information with third-party vendors who assist in providing our services (e.g., cloud hosting, email delivery)
• Legal requirements: We may disclose information if required by law or in response to valid legal requests
• Business transfers: In connection with any merger, sale, or transfer of business assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls and audit logging

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain certain information as required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Data portability

To exercise these rights, please contact us using the details below.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

KeepUp Jobs
Email: privacy@keepupjobs.com.au
Website: https://keepupjobs.com.au